Question 1

How do I book a class?

Accepted Answer

You can easily book classes by downloading the free Momence app or visiting our website here. From there you can purchase a drop-in, class pass, or membership for our classes.

Question 2

When can I book into class?

Accepted Answer

Our booking window is 14 days prior to a class.

Question 3

How early should I arrive?

Accepted Answer

We open our studio doors 20 minutes before class (sometimes sooner). If you're new, please arrive 15-20 minutes early to ensure our instructors have enough time to get you set up on your bike properly, review class practices, and get you comfortable clipping in and out.

All other riders should have their bikes adjusted and be clipped in no later than 5 minutes before class.

Question 4

Do I need special cycling shoes?

Accepted Answer

You will need cycling shoes, but don't be intimidated! We offer rental shoes for $2 (sizes from womens 6 to mens 13) and ensure we will help you feel comfortable clipping in and out of the bike.

We are a clip-in only studio, and our bikes are SPD or Look Delta clip compatible.

Question 5

What is your cancellation policy?

Accepted Answer

As a small studio, we have an 8-hour cancellation policy for all classes. If you cancel within that 8 hours time period, you will automatically be charged a $10 fee. Additionally, all “no-shows” will be automatically charged $20. As of November 15 2024, if you do not have a card on file to charge the automatic fee, you will automatically lose your class credit instead.

We understand things come up, and in case of an emergency, please email us at psyclemt@gmail.com.

*If you are feeling ill the night before a class, it's best to cancel out as we do not waive late fees for sickness. Repeat offenders may be asked to solely schedule day-of if late cancellations become a habitual issue.

Question 6

Can I choose my own spot?

Accepted Answer

Currently our studio has 10 bikes and are available first come, first serve.

Question 7

What if a class fills up before I schedule?

Accepted Answer

Join our waitlist!

When a spot in the class becomes  available, the system will automatically send a text to the first person on the waitlist, asking them to confirm that they want to be booked  into the class. You have 60 minutes to confirm you want to be booked into the class before the system moves to the next rider on the waitlist. The empty spot in the class will be reserved until the system has gone through everyone on the waitlist or until someone is booked into the class from the waitlist.

You can get off the waitlist up to 30 minutes before class. If you know you cannot make it with a 30 minutes heads up, it is your responsibility to take yourself off the waitlist.

Riders who don’t have a phone number on file will be contacted via email.

Question 8

Do I have to pay to be on the waitlist?

Accepted Answer

Yes, it's just like signing up for class. If you get in, you're all set and your ride is covered. If you don't get in, the class will credit to your account.

Learn more about the Waitlist by toggling to the Waitlist FAQs above.

Question 9

Do you offer private rides?

Accepted Answer

Yes! We do. Please email psyclemt@gmail.com or reach out via Instagram for pricing and dates available. We offer customized playlists and rides for up to 10 riders, including our exclusive (B)RIDE. More information on our Private Rides page.

Question 10

Do you send out class reminders?

Accepted Answer

When you book into a class, Mindbody will send you an automatic email confirming your class reservation. You also have the option to opt into text messages from Mindbody which we highly recommend. You will only receive messages about your scheduled class, if you're moved off the waitlist, and if a class has been cancelled.

We also send out a pretty rad monthly e-blast that includes promos, theme rides, studio happenings, PsycleMT playlist of the month, podcast recommendations, and other fun fitness information. Subscribe to receive those via email as well when you opt in for text messaging!

Question 11

Do you have water and sweat towels available?

Accepted Answer

Yes! We have a water for filling up your water bottle — don’t forget to bring one! We also sell our signature reusable cycling bottles for $3.

We also have complimentary sweat towels for every bike, every class! Don't forget to grab one before class starts!

Question 12

Do my class passes and drop-ins expire?

Accepted Answer

They do. Please see below the expirations of class passes and drop-ins. Please note that promo passes may have a different expiration; in that case, please check with your instructor before/after class or reach out!

Drop-In: Expires in 5 months
5 Class Pass: Expires in 5 months
10 Class Pass: Expires in 10 months
20 Class Pass: Expires in 12 months

Question 13

Do you offer classes for beginners?

Accepted Answer

Our classes are thoughtfully designed to be scalable, ensuring that  whether you're a new or experienced rider, you'll find comfort and  challenge at your level. While we don't regularly schedule  beginner-specific sessions, our instructors make it a point to go over  the basics at the start of every class. Additionally, they provide  modifications for the majority of out-of-the-saddle jogs and  choreography throughout the ride. This approach guarantees that all  participants, regardless of their experience, can feel confident and  supported in our classes and leave feeling successful.

Question 14

Can I have my phone in class?

Accepted Answer

Simple answer: no! We want you to disconnect and engage with your ride, not your phone.

We recommend you take a pre or post selfie or share one of our social media posts!

FAQ

FREQUENTLY ASKED QUESTIONS

Frequently asked questions